Corporate signage is seen May 2, 2017, at Macy's flagship store in New York. Macy's reported earnings May 11, 2017, and results fell short of Wall Street expectations. The nation's largest department store chain warned sales will fall further this year. The potential sale of the top half of Macy's State Street store isn't the only change coming to the Chicago landmark. As part of an effort to jump-start lagging sales, the nation's largest department store chain is experimenting with new ways of selling shoes, the company said Thursday. Despite a drop in first-quarter sales that dragged down profits, Macy's did see a lift in women's shoes after running a pilot program in some stores around the country, CEO Jeff Gennette said in an earnings call with analysts. The retailer started implementing the programs after losing market share in the category through 2015 and in 2016. The pilots focused on product selection, assuring each store had enough sizes and colors of in-demand styles on hand and sorting shoes by style rather รองเท้าส้นสูง ใส่สบาย ราคาถูก สีขาว than brand, Gennette said. Macy's also incorporated some self-service, allowing customers to grab their own size of shoe rather than having to wait for a salesperson. “This was a category that we had to get right,” he said.
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For many industries, customer service has become more important than ever. This is especially true for the retail industry, where a reputation for poor customer service can harm an organization’s brand and bottom line. Looking to improve customer service at your organization? Seek out employees who are empathetic, cheerful and energetic. Nordstrom employees are well-prepared for the fast-changing retail landscape. Though Macy’s has more than twice the pull on the digital end of the market when compared to Nordstrom, it should not become complacent. Our data shows that Nordstrom’s workforce is 17% more organized, 12% more tenacious and a whopping 22% more competitive than Macy’s – all traits that รองเท้าส้นเตารีด ไซส์ใหญ่ พร้อมส่ง will leave them better-prepared for the changing landscape of the apparel market. Who are the employees that will help pull your retail organization through tough times? Seek out employees who are persistent and competitive. For an added competitive edge, look for individuals who are highly creative, yet extremely organized. Analyses are based upon the personality profiles of over 2,400 retail employees who are registered Good&Co users. Descriptive statistics are based on each company’s average score on specific personality traits that are highly relevant to the retail industry. Comparisons are made with Bayesian estimation.
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